• Crossroads is a non-profit making organisation whose aim is to relieve the stress of the Carer.
  
  
• We are here for the Carer and focus on their needs and wants as well as the person with care needs.
  
  
• All our staff are rigorously interviewed and security referenced. Security Referencing ensures the appropriateness of care attendants to work in Carers' own homes supporting both them and their families in their caring role.
  
  
• Crossroads has a strict code of conduct and disciplinary procedures for all staff.
  
  
• Our staff follow a comprehensive training programme which includes:
  • Medicines administration
  • Emergency first aid
  • Equal opportunities
  • Personal care
  • Manual handling
  • Health & safety
  • Food hygiene
  • Child protection
  • Vulnerable adults protection
  • Confidentiality

All of which are regularly updated. Other topics are included as and when appropriate.

• Crossroads has a comprehensive insurance package which ensures the safety of both client and care attendant.
  
  
• Our staff have strong office support, regular team meetings and individual supervision. The Managers hold a mobile phone "out of hours" thus enabling care support workers and clients to contact Management at any time.
  
  
• Crossroads employ a regular team and are almost always able to provide cover when needed. However, because of staff sickness and unforeseen circumstances we cannot guarantee this. We must point out that we are not an emergency service but are generally able to respond quickly to referrals.